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Families
All articles
Getting Started
How can I add myself as a staff member and a parent in a school?
Is Ordo Free for Schools?
What is the order deadline?
How do I order with Ordo?
Order Issues
How do I view my order status?
My order did not show up?
How do I reschedule my student’s meal?
Account Help
How do I change my email address on my account?
How do I add a student to my Ordo account?
How do I update my account?
What type of account do I need? Parent, student & staff accounts
Can I change my account type?
How do I create an account?
How do I reset my password?
How do I view my order status?
Lunch Questions
Does Ordo Have Allergy-Safe School Lunches?
Why is a meal labeled "Sold Out"?
How are meals delivered & distributed?
Are sides included?
What are the ingredients of a meal/which meals are allergy friendly?
Where is Ordo's food from?
How do I reschedule my student’s meal?
What do I do if I have an issue with the quality of meal?
Can I customize my order or meal?
Do you offer allergy free meals that are dairy/nut/gluten free?
Payment Issues
How do you handle absences and school cancellations?
How do I modify my payment method?
Can I use a coupon code or discount code?
How do I get a refund?
Fix A Problem
I have an issue not listed here. How do I contact you?
What do I do if I accidentally ordered twice?
How do I cancel an order?
How do I modify an order?
How do I change my student's homeroom or lunch period?
How do I subscribe to Ordo texts and email alerts?
How do I unsubscribe from emails or texts?
How do I update my account?
My order did not show up?
How do I reschedule my student’s meal?
Schools
All articles
Getting Started
How can I add myself as a staff member and a parent in a school?
Is Ordo Free for Schools?
What is the order deadline?
How do I order with Ordo?
Order Issues
I’ve missed the deadline. Can I still order?
How do I cancel my order?
What do I do if I placed a duplicate order?
What do I do if my student is sick or absent from school?
Account Help
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Lunch Questions
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Payment Issues
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Fix A Problem
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