How can we help you?

Getting Started

How to Move Students to a Different Class

How can I create an Ordo account and add my children who are part of different locations?

How can I add myself as a staff member and a parent in a school?

Is Ordo free for schools?

How do I subscribe to Ordo texts and email alerts?

How can I tell if Ordo is offered at my school?

What is the order deadline?

How do I order with Ordo?

How can I bring Ordo to my school?

How does Ordo work?

Signing up as a new user

Order Issues

How do I view my order status?

My order did not show up?

How do I reschedule my student’s meal?

I’ve missed the deadline. Can I still order?

How do I cancel my order?

What do I do if I placed a duplicate order?

What do I do if my student is sick or absent from school?

Account Help

How do I change my email address on my account?

How do I add a student to my Ordo account?

How do I update my account?

What type of account do I need? Parent, student & staff accounts

Can I change my account type?

How do I create an account?

How do I reset my password?

How do I view my order status?

Lunch Questions

Does Ordo have allergy-safe school lunch?

Why is a meal labeled "Sold Out"?

How are meals delivered & distributed?

Are sides included?

What are the ingredients of a meal/which meals are allergy friendly?

Where is Ordo's food from?

How do I reschedule my student’s meal?

What do I do if I have an issue with the quality of meal?

Can I customize my order or meal?

Payment Issues

How do I modify my payment method?

Can I use a coupon code or discount code?

How do I get a refund?

Fix A Problem

How to Move Students to a Different Class

I have an issue not listed here. How do I contact you?

What do I do if I accidentally ordered twice?

How do I cancel an order?

How do I modify an order?

How do I change my student's homeroom or lunch period?

How do I subscribe to Ordo texts and email alerts?

How do I unsubscribe from emails or texts?

How do I update my account?

My order did not show up?

How do I reschedule my student’s meal?

Need more help?