Go to Ordo and select “My Account” in the top right. You’ll see a drop down option for “Orders,” and select your order from “Past Orders.” Once you’re there, you can submit a help request directly tied to that order to our support team. Please include your child's name, the date you'd like to modify, and school in your message. You can also email us directly support@ordoschools.com. We respond within 24 hours! Your refund will be redeposited in 5-10 days.